PlumVoice (@PlumVoice)


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10 Customer Experience Mistakes You Should Avoid via @customerthink #cx #custexp
MT @pymnts: Here's how much time & money businesses spend on manual #procurement processes #B2B
What Makes Good Customer Service via @Hyken on @B2Community #custserv
How do we build a customer experience ecosystem? via @diginomica #custexp #cx
New Post: Improving IVR with Artificial Intelligence #ivr #ai
How to use call recordings to help guard against unnecessary chargebacks
RT @Kayako: 11 TED Talks to Inspire Better Customer Support #custserv #CX
RT @flavmartins: Continuous Customer Experience Improvement is a Lifestyle #custserv #cx
RT @NuanceEnt: Unleash your #IVR ’s hidden potential: Driving digital adoption
RT @RoyAtkinson: “Business and #IT alignment” is still a top issue. Super post by @gamingpaul on @itsm_tools #CXO
Why service and IT are growing ever closer in customer-centric companies via @MyCustomer
We're excited to announce a partnership with @inContact. Learn More:
New Post: Defend Against Chargebacks with Call Recording #payments
Plum Voice Joins NICE inContact DEVone Partner Program:
How to Deliver Superb #Omnichannel #CX in a Digital World According to 24,000 Consumers Globally via @B2Community
6 good self-service habits your brand should get into via @MyCustomer #selfservice #cx #ivr
MT @NuanceEnt: 3 reasons the password is dying. via @VentureBeat #biometrics
RT @NuanceEnt: What are the top three reasons customers stop doing business with a company? via @callcentrehelp
12 Ways To Keep Customer Interaction Alive In The Face Of Self-Service Technology Integration via @Forbes
RT @CustGradeCalls Are your siloed #CCTR processes increasing customer effort? #custserv

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About PlumVoice

Plum Voice develops voice applications w/state-of-the-art IVR systems and VoiceXML.
Business Name
Plum Voice
Interactive Voice Response, IVR, hosted IVR, IVR systems