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VIDEO: What makes @Delta's #CX so successful? #measureCX http://t.co/hWMS3g2Q1D
RT: @ZDNet Calling CX a priority is easy. Following through on it is tough. http://t.co/ZjDdiilc9u #measureCX
Only 11% of brands delivered "excellent" #CX in 2014. How do you #measureCX? http://t.co/mprbqW1BRp http://t.co/oDCMXbpq4L
74% of executives say improving #CX is their top 2015 priority. How do you #measureCX? http://t.co/qUhMRKM8WY
VIDEO: What keeps #privacy pros up at night? @fatemehx2 joined @ChurchillClub to discuss current and future trends. http://t.co/Gu4WCdXeKn
VIDEO: Only 61% of brands regularly #measureCX quality. Do you? http://t.co/8kllujGTa3
Despite customer needs, retailers still focus innovation on transactions, @AdamKSilverman tells @CMOAustralia. http://t.co/pVzfz4T5tT
#CMO compensation @Forrester is directly tied to #CX. How do you #measureCX? http://t.co/T8l8AXGrCe
#Mobile moments are the next battleground for customers, @JulieAsk tells @MobileMktrDaily. http://t.co/rZKKHEcazJ
VIDEO: Design-thinking is more than whiteboards and post-it notes - @johnmaeda @KPCB. #measureCX http://t.co/fnkqV81nTx
Your #loyalty program isn't creating loyal customers. #measureCX http://t.co/F0vsZbxL6O
VIDEO: @fatemehx2 joined @ChurchillClub to discuss #data privacy trends with @IBM, @Intel, @BoxHQ, @TRUSTe + more. http://t.co/smPUUgzS1E
Emotion has a bigger impact on customer #loyalty than effectiveness or ease. Do you #measureCX? http://t.co/tEmMY8r2t2
VIDEO: Improving #CX is the #1 priority of business executives. How do you #measureCX? http://t.co/39H2hr7VzD
#CX can’t be an attitude, tagline, or one-time priority. It has to be a different way of doing business. #measureCX http://t.co/PEh6OJwPcs
9% of brands offer more than 21 #mobile apps. The norm? No more than three. #F8 http://t.co/rE16LVddxO
What makes a #mobile app engaging? #CandyCrush has cracked the code. #F8 http://t.co/oAMd8o3IAT http://t.co/EFhNW59zC9
Consumers spend more time browsing @facebook's #mobile app than Twitter and Instagram combined. #F8 http://t.co/aqPcXWPy5P
28% of US smartphone users have used a #mobile messaging app in the past month. Have you? #F8 http://t.co/BTn8NH7CdS
A true #Digital business #FORRForum http://t.co/Xjf027E4UB

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About Forrester

Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

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