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Join us as leaders from @TourismAus and @Optus take the stage at Forrester's CMO+CIO Summit in Sydney on 16 Sep: http://t.co/WcYCWAh21k
“OK” has become the new “poor,” and the more competitive the industry, the more #CX matters. http://t.co/voVve3leAE http://t.co/d4M72b5HUe
Does delivering exceptional #CX pay off? Absolutely. #measureCX http://t.co/voVve3leAE http://t.co/W5iEmthVzA
VIDEO: Companies who put #design into their practice, thinking, and strategy are disrupting industries. #measureCX http://t.co/4CQ8C87BKQ
70% of marketers aspire to lead a customer-obsessed enterprise. http://t.co/1FTPYFv465
The future of your company hinges on how quickly you implement a customer-obsessed operating model #BT http://t.co/wR9W2y4muL
Your current tech management model isn't working. Win, serve, and retain customers with #BT http://t.co/5TOODnW9Fd http://t.co/HVUEbPDf3q
Don't think about the OS, think about keeping customers engaged, @frankgillett tells @WIRED #Windows10 http://t.co/JTHILcK2Uu
VIDEO: @WestfieldGroup CMO @BAKroadwarrior discusses how to drive engaged and elevated #CX http://t.co/oJbAG3SlZz
To truly take your organization to the next level of #customer obsession, align to the customer life cycle. http://t.co/1FTPYFv465
Connect your #CX investments to consumer touchpoints with the greatest emotional impact. http://t.co/voVve3leAE http://t.co/cTtgN3APiV
Engaging consumers through notifications or conversations on their #mobile devices requires a new skill set. http://t.co/mtFKZv2vqJ
Marketing leaders from @Foxtel and @Targetaus will take the stage at our next ML Sydney 2015 in Australia: http://t.co/wQxPKYHMkS
Invest in #BT to win, serve, and retain customers - or fall behind. http://t.co/5TOODnW9Fd http://t.co/6BQJIcbvqA
Implement a customer-obsessed operating model to create new competitive advantage, writes @mcnabb_kyle #BTagenda http://t.co/4CTVLmaxxr
No one company is or ever will be able to dominate a unified #smarthome market. http://t.co/ZWrD0aNcic
Join leaders from @SingPost and @AIGinsurance as they speak at Forrester’s 2015 Singapore Summit for CMOs and CIOs: http://t.co/hixg6NrwAl
Being "good enough" won't cut it. Differentiate your brand with superior #CX #measureCX http://t.co/voVve3leAE http://t.co/62xmxwi6Jx
VIDEO: How to help your leaders see #CX in a way they haven't before #measureCX http://t.co/PbeBS7QtXQ
"We can't control customer emotions. But we can understand and influence them," writes analyst @mbcxp #measureCX http://t.co/Mkx7SvTdZU

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About Forrester

Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

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