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Customers are nearly 5 times more loyal when they feel valued than when they feel annoyed.
Would you trust your finances to a #bot yet? @BankingExchange @P_Wannemacher
See which Canadian brands scored highest — and lowest — for #customerexperience: @HuffPostCanada #CX
Unleash the power of interactive content to keep pace with #tech buyers' fast-changing expectations: [WEBINAR]
Don't lose customers to your competitors on the basis of #CX. How to win the long game: [PODCAST] @hmanning #custexp
To stay close to customers, savvy business leaders are taking control of #tech spending.…
Companies that have higher #CX can grow revenue faster than competitors with lower CX.
@vjhyd4 @BrendanWitcher @dmnews Challenge is more with understanding customers than file size. More info: 2/2
@vjhyd4 @BrendanWitcher @dmnews Leading tech solutions offer individualization at scale. 1/2
@mattkrebsbach Thanks for sharing your concern; however, the location cannot be moved. We hope this doesn't keep you from joining us.
@Phil2en1 @FredCherouvrier Nous avons inclus l'AR/VR dans l'une des quinze catégories. Elle est détaillée dans "systèmes d'engagement"
RT @poneillforr: 30+ sessions, 300+#B2B innovators. Don’t miss @Forrester’s #FORRB2B 2016, October 18-19. Register today:…
21% of consumers who don't own life insurance are likely to pay attention to ads on TV. #LIAM16 #ForresterData
@OmnyPay Apologies for the inconvenience. We've updated the tweet, and here is the link:
RT @BankingExchange: Financial services aren't tacos. @forrester's Peter Wannemacher says bots not ready to be bankers.…
#Mobile will become the single largest influencer of retail sales by 2020. #ForresterData
@S_Langrehr @OBarkmann Thanks for reaching out. This is from our Consumer Technographics data. More info here:
As the pace of business gets faster and faster, #CIOs must redesign operations for speed:
Customers want to know you get them. Stop segmenting and start individualizing: @BrendanWitcher via @dmnews #CX
Making customers feel valued, appreciated, and confident drives loyalty.

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Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

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