American Airlines (@AmericanAir)


16,739 Friends

@tragicdarling We're sorry you were uncomfortable during flight, Gianna. We expect our team to be helpful and kind.
@johnsanders81 We appreciate your patience while our team researches your comments, prior to responding.
@wgeorgecook We appreciate your business, and hope you change your mind for another flight in the future.
@flychidiva Thank you for sending an email. Your feedback is very important to us.
@mferreira93 Please use our website to see what flights have been reinstated to CCS, Manuel.
@hookswill Please DM us your record locator, and we'll take a look at it for you.
@danielrostas We appreciate your important feedback, Daniel.
@wgeorgecook Our apologies for the troubles you had. Let us know if you need any assistance, William.
@alessandramara Alessandra, they've 60 days to respond, but usually get back to you sooner.
@elvenezolanoweb Thank you for passing on the news.
@hookswill We're sorry you feel that way, Will. Can we help you with anything today?
@theyoshifan200 Suggestions and feedback from our customers is very valuable. Thank you for sharing.
@wgeorgecook William, we're sorry to hear this. Please DM your record locator and we'll see if we can help.
@flychidiva We see the damage file. Please continue working with our Baggage team regarding the handle. We apologize for the damage.
@theyoshifan200 MIA and DFW both sound good. Our Routing team makes those decisions though. #fingerscrossed
@danielrostas If it had been on the plane, we could have taken a report about your wallet. We're glad you still have it, Daniel.
@jamucsb They're pretty cozy aren't they!
@theyoshifan200 Our team is constantly reviewing routes and schedules for many cities.
@wgeorgecook You're flight to EWR is leaving on schedule from gate 35 this evening. We'll have our #fingerscrossed for you.
@kaneene We hope you're going to bring it with you on board with you soon! #hint

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