Sixteen Ventures (@16v)

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RT @lincolnmurphy: AUSTIN! I had to postpone our Customer Engagement workshop tomorrow due to the stupid ice storm. I hate the winter and…
RT @lincolnmurphy: Here we go... private Customer Success workshop at a really cool space #CustomerSuccess https://t.co/SsaW0LB2E1
RT @lincolnmurphy: Wow.. that little LinkedIn update where I layout the distinction between Customer Success and Customer Happiness has got…
RT @lincolnmurphy: DFW ✈️ SFO… Heading to San Francisco to give a private Customer Success workshop for a company on Friday. Tomorrow I h…
RT @tom__rains: Looking forward to some light reading on my way back from London, courtesy of @lincolnmurphy @nrmehta @dantsteinman #custo…
RT @lincolnmurphy: Customer Success is NOT Customer Happiness! Hmmm... 75k+ views, 600+ likes, 50+ comments... seems I hit on something pr…
RT @lincolnmurphy: Customer Success is NOT Customer Happiness I finally understand why there's so much confusion... and it's not good. ht…
RT @dschulenberg: Applies to so much more than just Customer Success teams > You Can’t Solve Upstream Problems Down Stream https://t.co/z1Q…
RT @annatalerico: "Don't sell to bad fit customers" YEP! -> Sales is Part of Customer Success https://t.co/QjnUQCBLsU via @lincolnmurphy
RT @JamesBSchultz: What Are The Best Customer Success Management KPIs? https://t.co/OT18Q45BMW by @lincolnmurphy
RT @PaulHands: Finished "Customer Success" book authored by @nrmehta @lincolnmurphy @DanSteinman after dinner with Nick Mehta, CEO Gainsigh…
RT @lincolnmurphy: CSMs with no budget, direction, leadership, structure, etc, message me all the time. They're desperate and it shows. Th…
RT @lincolnmurphy: [New Post] Sales is Part of Customer Success No, I don’t mean the Sales organization should report to the Customer Succ…
RT @lincolnmurphy: [Updated!] Appropriate Experience is Required for Customer Success I added links at the end that will help you take act…
RT @lincolnmurphy: [New Post] You Can’t Solve Upstream Problems Down Stream (spoiler: it's all about how bad-fit customers ruin everything…
RT @lincolnmurphy: [New Post] Customer Success is a Simple Concept (Don’t Over-think It) https://t.co/SqXrl7Rxxx #CustomerSuccess
RT @lincolnmurphy: “For new customers only.” Companies with massive churn and a “growth” strategy focused solely on customer acquisition o…
RT @lincolnmurphy: Make 2018 the year you thrive in your Customer Success career! If you want to know how to find the best Customer Succes…
RT @lincolnmurphy: Feliz Natal, meus amigos brasileiros! https://t.co/KAgf4h1VRW
RT @lincolnmurphy: Merry Christmas, yo

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About 16v

Pricing, Distribution, and Revenue Model Strategies for Early-Stage SaaS Companies & Products. Tweets by @lincolnmurphy

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